Refund Policy

Last updated: May 31, 2026

1. Overview

PixCraftX ("we," "us," or "our") offers subscription-based AI coloring page generation services processed through our payment provider, Creem. This Refund Policy outlines the conditions under which you may request a refund for your subscription purchase. By making a purchase on PixCraftX, you agree to the terms described below.

2. Refund Eligibility

You may request a full refund within 7 days of your initial purchase, provided that:

  • Your request is made within 7 calendar days of the purchase date.
  • You have not exceeded 20% of your monthly generation quota (e.g., if your plan includes 100 pages per month, you have generated no more than 20 pages).
  • Your account is in good standing with no history of policy violations.

3. Non-Refundable Cases

Refunds will not be granted under the following circumstances:

  • Expired window: Requests made more than 7 days after purchase.
  • Excessive usage: You have used more than 20% of your monthly generation quota.
  • Abuse: Accounts flagged for abusive behavior, policy violations, or fraudulent activity are not eligible for refunds.
  • Renewals: Automatic subscription renewals are non-refundable. You can cancel at any time before the renewal date to avoid being charged.

4. How to Request a Refund

To request a refund, please email us at support@pixcraftx.com with the following information:

  • Your PixCraftX account email address.
  • The order number from your Creem payment confirmation.
  • A brief reason for the refund request.

Once we receive your request, our team will review it and, if approved, process the refund through Creem. You will receive a confirmation email once the refund has been initiated.

5. Refund Timeline

  • Review period: 1–3 business days from the date we receive your request.
  • Refund processing: 5–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

6. Free Plan Users

The free plan does not involve any payment and therefore does not require a refund. If you are on the free plan and decide to upgrade to a paid subscription, the refund policy above applies to that paid purchase.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at support@pixcraftx.com.